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ITEM: AUTHORIZATION TO ENTER INTO A SOLE SOURCE MASTER SERVICES AND HOSTING AGREEMENT FOR BUILDING SELECTXT PROJECT
REQUEST: Authorization to enter into a five (5) year Sole Source Master Services and Hosting Agreement with Selectron Technologies, Inc. to provide SelecTXT digital text messaging communication services in the amount of $108,750.
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EXPLANATION: The Village of Wellington’s Building Department permitting system utilizes it’s ERP system in coordination with forms, emails, phone calls from residents and businesses to schedule, check status, reschedule, and obtain permits. This can become labor and time intensive for both the resident and businesses as well as Village staff. With SelecTXT, Selectron’s latest self-service solution for permitting, contractors and permit holders can schedule or reschedule inspections, as well as access inspection results using simple text-message commands. This offers users an additional channel to manage inspections, adding a layer of convenience for citizens, while also reducing the burden on permitting staff to field calls and schedule inspections manually.
SelecTXT for Permitting-Product Highlights:
• Allows permit-holders to schedule, reschedule, or cancel inspections, as well as access inspection results or a list of inspection types via simple text messages.
• Inspector-posting module allows inspectors to post inspection results and notes.
• Users complete the process of scheduling and rescheduling without staff involvement through integration to your agency’s permitting database.
Selectron implements SelecTXT by providing a designated toll-free phone number for the solution and configuring it with the relevant inspection types and codes. Once configured, users can initiate an inspection (pursuant to any cutoff times or other business rules) by texting simple one-word or one-letter commands to the number provided and responding to the prompts.
SelecTXT saves time and provides added convenience on all sides of the inspection process. Contractors are able to schedule inspections quickly and easily from anywhere and these inspections are scheduled automatically, freeing up office staff to focus on customers with specific needs. SelecTXT can also be extended to inspectors, giving them an easy way to post results and notes with a quick text. As populations and demands on agencies grow, staff is seeking ways to do more with less. SelecTXT is a powerful tool, allowing contractors to conveniently scheduled and manage inspections without needing help from staff.
The Village utilizes the Selectron platform to provide IVR (integrated voice response) system currently for utilities and now recommends adding the Selectron SelecTXT module to assist the Building Department with Permitting. Selectron is the only source that can grant the right to deploy services on the SelecTXT platform, on behalf of the Village (sole source letter attached).
Staff recommends entering into a five (5) year Sole Source Master Services and Hosting Agreement for Building SelecTXT Project in the amount of $108,750. The agreement will be effective October 1, 2023 through September 30, 2028 and will be invoiced and paid annually in the amount of $21,750 per year.
BUDGET AMENDMENT REQUIRED: NO
PUBLIC HEARING: NO QUASI-JUDICIAL:
FIRST READING: SECOND READING:
LEGAL SUFFICIENCY: YES
FISCAL IMPACT: Funds are budgeted in Building’s Software and Licenses.
WELLINGTON FUNDAMENTAL: Responsive Government
RECOMMENDATION: Authorization to enter into a five (5) year Sole Source Master Services and Hosting Agreement with Selectron Technologies, Inc. to provide SelecTXT digital text messaging communication services in the amount of $108,750.