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ITEM: AUTHORIZATION TO ENTER INTO A SOLE SOURCE MASTER SERVICES AND HOSTING AGREEMENT FOR BUILDING SELECTXT PROJECT
REQUEST: Authorization to enter into a five (5) year Sole Source Master Services and Hosting Agreement with Selectron Technologies, Inc. to provide SelecTXT digital text messaging communication services in the amount of $108,750.
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EXPLANATION: The Village of Wellington's Building Department permitting system utilizes it's ERP system in coordination with forms, emails, phone calls from residents and businesses to schedule, check status, reschedule, and obtain permits. This can become labor and time intensive for both the resident and businesses as well as Village staff. With SelecTXT, Selectron's latest self-service solution for permitting, contractors and permit holders can schedule or reschedule inspections, as well as access inspection results using simple text-message commands. This offers users an additional channel to manage inspections, adding a layer of convenience for citizens, while also reducing the burden on permitting staff to field calls and schedule inspections manually.
SelecTXT for Permitting-Product Highlights:
* Allows permit-holders to schedule, reschedule, or cancel inspections, as well as access inspection results or a list of inspection types via simple text messages.
* Inspector-posting module allows inspectors to post inspection results and notes.
* Users complete the process of scheduling and rescheduling without staff involvement through integration to your agency's permitting database.
Selectron implements SelecTXT by providing a designated toll-free phone number for the solution and configuring it with the relevant inspection types and codes. Once configured, users can initiate an inspection (pursuant to any cutoff times or other business rules) by texting simple one-word or one-letter commands to the number provided and responding to the prompts.
SelecTXT saves time and provides added convenien...
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